Fulfillment Policy Airlineschoices
At Airlineschoices.com, we are committed to delivering a smooth, reliable, and secure travel booking experience. This Fulfillment Policy outlines how we manage booking confirmations, payment security, travel document delivery, booking modifications, and customer support. As an aggregator and comparison platform, we work with third-party travel providers to facilitate your bookings. Fulfillment of travel services is completed by these providers, subject to their respective terms and conditions.
1. Booking Confirmation
- Once a booking is completed through our platform or redirected partner links, confirmation is typically issued within 24 hours.
- The booking confirmation email includes:
- Booking reference number
- Travel itinerary
- Payment receipt (if processed through our partner)
- Terms of service or fare rules provided by the third-party provider
- In the event of delays or issues with confirmation, our support team will notify you promptly.
2. Secure Payment Processing
- Payments made through our partner platforms are protected by industry-standard encryption and secure payment gateways.
- All transactions adhere to PCI-DSS compliance and international data protection regulations.
- We support multiple secure payment options, including credit/debit cards, net banking, and digital wallets (as supported by our partners).
- Airlineschoices.com does not store or process payment information directly.
3. Travel Document Delivery
- All travel documents, including electronic tickets, hotel vouchers, and service confirmations, are delivered digitally via email.
- Some bookings may allow you to access documents through your user account on the third-party website.
- You are responsible for ensuring that your email address is accurate and accessible.
- If you do not receive your documents within the expected timeframe, please contact the third-party provider or our support team for assistance.
4. Booking Modifications and Cancellations
- Booking changes (such as date or name modifications) and cancellations are subject to the policies of the service provider (e.g., airline, hotel, car rental agency).
- Airlineschoices.com does not have the authority to override provider rules or issue refunds directly.
- Requests must be submitted within the timeframe specified in the provider’s cancellation or change policy.
- Additional fees, penalties, or fare differences may apply depending on the type of change requested.
- Please refer to our Cancellation and Refund Policy for full details.
5. Fulfillment Responsibility
- Airlineschoices.com operates as a comparison and redirection service. We do not own, operate, or control the services offered (flights, hotels, etc.).
- The ultimate responsibility for service fulfillment lies with the third-party provider from whom the booking was made.
- We conduct due diligence to partner with reputable providers but do not guarantee the performance, availability, or reliability of third-party services.
6. Customer Support
- Our support team is available to assist with general inquiries, booking assistance, and redirection issues.
- For questions related to confirmation delays, document access, or modifications, we encourage you to reach out to us promptly.
7. Policy Updates
We reserve the right to amend or update this Fulfillment Policy at any time without prior notice. Any changes will be published on this page with the updated effective date. We encourage users to review this policy regularly to stay informed.